Managing Health Services

Overview of the book

Section 1: Understanding the roles of managers and management in health care
The basics of good management
The nature of management
Managerial skills and qualities
Problem solving

Section 2: Health care funding
Funding health care systems
Purchasing health services

Section 3: Managing people
Human resource management and development
Human resources planning: forecasting demand and supply
The recruitment and selection process
Performance management, appraisal and career development
Managing inter-professional relationships

Section 4: Managing results
Evaluating performance
Managing results
Performance related pay

Section 5: Managing change
Determining strategic action
Change management
Making change happen

Section 6: The leadership role of managers
Management and leadership
Approaches to successful leadership

Glossary
Index

Health care systems are highly complex and dynamic. Different systems around the world vary in the way services are managed yet, regardless of these differences, the need for effective managers and managerial leaders is essential in allowing organizations or professionals to achieve specific goals.

This book provides an understanding of the concepts of management, managerial leadership and governance within health care systems. It provides a thorough introduction to, and conceptual framework for, the analysis of health systems management and goes on to examine fundamental management tasks, including:

• Managing income and finances
• Managing people
• Managing strategy and change
• Managing results

Series Editors: Rosalind Plowman and Nicki Thorogood.